At Dugimago, we take pride in the craftsmanship and quality of our handpans. We stand behind our products and are committed to ensuring our customers have an exceptional experience with our instruments. This is why we offer a comprehensive warranty for our handpans.
Dugimago handpans come with a 3-year limited warranty, effective from the date of purchase. This warranty covers any defects in materials or workmanship under normal use and maintenance. The warranty is valid only for the original purchaser and is non-transferable.
Tuning: Should your handpan fall out of tune within the first year of ownership, we will retune it for free. This includes the cost of return shipping within the EU.
Material defects: We will repair or replace your handpan, at our discretion, if it suffers from material defects.
Workmanship defects: If your handpan has any workmanship issues, such as cracks, seam separation, or other construction problems, we will repair or replace the instrument.
What's Not Included
This warranty does not cover:
Normal wear and tear, including cosmetic damage such as scratches, dents, or discoloration.
Damage caused by improper handling, storage, or use, including exposure to extreme temperatures, humidity, or direct sunlight.
Unauthorized modifications, repairs, or alterations to the handpan.
Accidents, acts of nature, or any other cause beyond our control.
Instruments purchased from unauthorized dealers or third-party resellers.
To make a warranty claim, please follow these steps:
Contact our customer support team at [firstname.lastname@example.org] with a detailed description of the issue and any relevant photos or videos.
Our team will evaluate your claim and provide instructions on how to proceed.
If your claim is approved, you may be asked to ship your handpan to us for inspection, repair, or replacement. Please ensure the handpan is packaged securely to prevent further damage during transit.
The customer is responsible for shipping costs when sending the handpan to Dugimago for warranty service. Dugimago will cover the cost of return shipping within the EU for tuning services within the first year of ownership.
This warranty is in lieu of all other warranties, express or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. Dugimago's liability under this warranty is limited to the repair or replacement of the defective handpan, and in no event shall Dugimago be liable for incidental or consequential damages.