Delivery Policy
Last updated: 11/04/2023
At the Dugimago Handpan Online Store, we strive to provide our customers with efficient and reliable delivery services. This Delivery Policy outlines our shipping methods, timeframes, and associated costs. By placing an order on our website, you agree to comply with the terms and conditions set forth in this policy.
Shipping Methods
We offer a variety of shipping methods through reputable carriers, such as DPD, DHL, Correos Express, and CTT. The available shipping options and associated costs will be displayed at checkout, allowing you to choose the most suitable method based on your preferences and location.
Processing Time
Orders are typically processed within 1-3 business days after the payment is confirmed. Please note that processing times may vary during peak periods or for custom orders, and we will notify you if any significant delays are expected.
Shipping Timeframes
Shipping timeframes vary depending on the chosen shipping method and destination. Estimated shipping timeframes are as follows:
Standard Shipping: 5-10 business days
Expedited Shipping: 2-5 business days
Priority Shipping: 1-3 business days
Please note that these timeframes are estimates and are not guaranteed. Delivery delays may occur due to factors beyond our control, such as carrier issues, customs processing, or extreme weather conditions.
International Shipping
We ship to most countries worldwide. Please note that international shipments may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees. We recommend contacting your local customs office for more information on these fees before placing an order.
Tracking Information
Once your order has been shipped, we will provide you with a tracking number via email, allowing you to monitor the progress of your shipment. If you have any concerns or issues with your delivery, please contact the carrier directly, as they will be best equipped to assist you.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the costs of re-shipping the item. If the customer chooses not to have the item re-shipped, we will issue a refund for the purchase price of the product, excluding the original shipping fees.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us at info@dugimago.com within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and, if necessary, send a replacement item or issue a refund at our discretion.
Changes to Delivery Policy
We reserve the right to modify or update this Delivery Policy at any time. We will notify you of any changes by posting the new policy on our website. Your continued use of our store and placement of orders following any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions or concerns regarding our Delivery Policy, please contact us at info@dugimago.com. We are here to help and ensure you have a positive experience with the Dugimago Handpan Online Store.