Digital item Policy

Last updated: 10/04/2023

 

 The Dugimago Handpan Online Store offers a range of digital items, including but not limited to online courses. This Digital Item Policy outlines the terms and conditions specific to the purchase, use, and distribution of these digital items. By purchasing digital items from our store, you agree to comply with the terms and conditions set forth in this policy.

 

License Grant

Upon purchase of a digital item, you are granted a personal, non-exclusive, non-transferable, and revocable license to access, use, and view the digital item for your personal, non-commercial use only. All digital items remain the intellectual property of the Dugimago Handpan Online Store or the original content creators.

 

Restrictions

You agree not to:

 

a. Share, distribute, resell, or reproduce the digital item, in whole or in part, to any third party, in any form or by any means, without the express written consent of the Dugimago Handpan Online Store or the original content creators.

 

b. Modify, adapt, or create derivative works from the digital item, unless permitted by the original content creators.

 

c. Remove or alter any copyright, trademark, or other proprietary notices contained in the digital item.

 

Delivery

Once your payment is confirmed, you will receive an email containing a link to download or access the digital item. Please ensure that you provide a valid email address during checkout. If you do not receive the email, please check your spam or junk folder and contact us at info@dugimago.com for further assistance.

 

Refunds and Exchanges

All digital item sales are final, and we do not offer refunds or exchanges for digital items, except in the case of:

 

a. Duplicate purchases: If you accidentally purchase the same digital item multiple times, we will issue a refund for the duplicate purchase(s).

 

b. Incorrect or misrepresented items: If the digital item you receive is different from the item described on our website, or if the content is significantly misrepresented, we may provide a refund or exchange at our discretion.

 

To request a refund or exchange, please contact us at info@dugimago.com within 14 days of your purchase, providing your order number and a detailed explanation of the issue.

 

Support

If you encounter any issues with your digital item, such as difficulty downloading or accessing the content, please contact us at info@dugimago.com. We will do our best to assist you in resolving the issue.

 

Changes to Digital Item Policy

We reserve the right to modify or update this Digital Item Policy at any time. We will notify you of any changes by posting the new policy on our website. Your continued use of our store and purchase of digital items following any changes to this policy constitutes your acceptance of the updated terms.

 

Contact Us

If you have any questions or concerns regarding our Digital Item Policy, please contact us at info@dugimago.com. We are here to help and ensure you have a positive experience with the Dugimago Handpan Online Store.